Holiday Shipping Deadlines

To guarantee delivery by Thanksgiving, November 26th 2020, orders must be placed by the following dates:
UPS Ground (Residential): Wednesday, November 18th, 2020 by 10am CST
UPS 2nd Day & Overnight: Monday, November 23rd, 2020 by 10am CST
UPS Ground (Texas Only): Monday, November 23rd, 2020 by 10am CST

To guarantee delivery by Christmas, December 25th 2020, orders must be placed by the following dates:
UPS Ground (Commercial): Monday, December 14th by 10am CST
UPS Ground (Residential): Tuesday, December 15th by 10am CST
UPS Ground (Texas Only): Monday, December 21st by 10am CST
UPS 2nd Day & Overnight: Tuesday, December 22nd by 10am CST

*NOTE* Due to the anticipated increase in shipping volume for UPS & FedEx this year, we recommend ordering & shipping your order as soon as possible in order to account for any potential shipping delivery delays.

If you need to change your order please call us from 9a-4p CST, Monday-Friday, at (512) 285-6842. Calls, voicemails and emails left over the weekend will be returned first thing Monday morning.

If you need to change your order please call us at (512) 285-6842 from 9a-4p CST, Monday-Friday, or email us at Pitmaster@SouthsideMarket.com. Calls, voicemails, and emails left over the weekend will be returned in the order left during business hours.

Shipping & COVID-19

We are continuing to provide nationwide shipping services through our online store for customers nationwide. If you are in a shelter in place location, you can still receive deliveries as these are deemed essential services. FedEx, UPS & USPS are continuing to operate and we will continue to ship to customers across the country during this trying time.

COVID-19 Note: During this time of increased package volume, UPS & FedEx are experiencing  delays with delivery. Southside Market will work to ship your order on the date that helps us ensure the best possible delivery arrival. If your order must arrive by a certain date, please contact us as soon as possible so we can review potential shipping options.

Shipping Information

Shipping Notification
You will receive a tracking notification from FedEx or UPS as soon your package is picked up & scanned by our delivery drivers. Orders are shipped Monday-Wednesday with the majority of orders shipping Monday & Tuesday. Because we ship from Central Texas, shipping areas on either coast (for example California or New York) can take 3 days for delivery. As such, those orders are shipped on Mondays & Tuesdays only in order to ensure proper arrival of perishable goods. Our number one priority is to ensure the safe arrival of all perishable goods.

Shipping Address Accuracy
A physical shipping address is required. Our carriers do not deliver to P.O. Boxes. Please ensure your shipping address is current and complete prior to finalizing your order. We cannot be responsible for delivery problems or delays resulting from an incorrect or incomplete address as provided by the customer.

Carriers
All orders ship via FedEx Ground, UPS Ground and FedEx Home Delivery are the most economical shipping options we can offer. Please note that expedited services DO NOT deliver on Saturday/Sunday including: Express Saver, 3 Day Select, 2nd Day, and Overnight/Next Day delivery.

Order Processing
Most orders received by 10:00am CST are processed the same day depending on transit days to desired delivery address. Orders placed after 10:00am CST typically begin processing the next business day after your order is placed. Delivery can take up to 7 days depending on when the order is placed, where the package is going, and which shipping method you choose.

For Orders shipping to HI or AK, please call (512) 285-6830. Special arrangements may be made but not in all cases. We cannot ship to international addresses.

Perishable items are shipped frozen and packed with dry ice. It is not uncommon for the ice to dissipate before delivery; however, the meat should still be cool to the touch upon arrival.

Gift Sets are exclusive to the online store and are not available in the restaurant. Many of the same items are available in the restaurant individually; however, the pricing may be different.

Replacement/Refund Policy
If you are unsatisfied with your order upon delivery, please contact (512) 285-6842 or email us at Pitmaster@SouthsideMarket.com. We are happy to address your concerns. Should it be determined that an error was made by our fulfillment team or by our carrier, we can discuss options for resolution which may include; replacement, partial refund or full refund where applicable. We promise to handle your request promptly and courteously.

If you feel that your experience with Southside Market & Barbeque did not meet your expectations or live up to our guarantee, please notify us within 7 days of receiving your order and our team members will be happy to assist you. We want to find a resolution that works best for you!

To ensure the most knowledgeable and prompt service, please contact us Monday through Friday between 9am and 4pm CST at (512) 285-6842 or email us anytime at Pitmaster@southsidemarket.com