Holiday Shipping Deadlines
To guarantee delivery by Thanksgiving, November 28th 2019, orders must be placed by the following dates:
FedEx Ground (Residential): Wednesday, November 20th, 2019 by 10am CST
FedEx Express Overnight: Monday, November 25th, 2019 by 10am CST
FedEx Ground (Texas Only): Monday, November 25th, 2019 by 10am CST
To guarantee delivery by Christmas, December 25th 2019, orders must be placed by the following dates:
FedEx Ground (Commercial): Tues. 12/17 by 10am CST
FedEx Ground (Residential): Wed. 12/18 by 10am CST
FedEx Ground (Texas Only): Thurs. 12/19 by 10am CST
FedEx Express Overnight: Mon. 12/23 by 10am CST
If you need to change your order please call us from 9a-4p CST, Monday-Friday, at (512) 285-6830. Calls, voicemails and emails left over the weekend will be returned first thing Monday morning.
You must provide a physical delivery address. FedEx & UPS will not deliver to P.O. Boxes. Please be certain your shipping address is current and complete prior to finalizing your order. If the address provided is incorrect we can not be responsible for any problems associated with the related delivery delay, if any.
All orders are shipped via FedEx or UPS. Ground, FedEx Home Delivery or FedEx 2nd Day Air shipping options are available. *FedEx 2nd Day Air does NOT deliver on the weekend.
Multiple items may be consolidated into the least amount of coolers/boxes for more efficient shipping. Additionally large orders may be split into several boxes to provide you with the most efficient shipping method possible.
Order processing typically begins the day after your order is placed. Delivery can take up to 7 days depending on when the order is placed and which shipping method you choose.
For Orders shipping to HI or AK, please call (512) 281-6830. Special arrangements may be made but not in all cases. We cannot ship to international addresses.
Perishable items are shipped frozen and packed with dry ice. It is not uncommon for the ice to dissipate before delivery; however, the meat should still be cool to the touch upon arrival.
Combination packages are exclusive to the online store and not available in the restaurant. Many of the same items are available in the restaurant individually; however, the pricing may be different.
If you are unsatisfied with your order upon delivery, please contact (512) 285-6830. We are happy to address your concerns. Should it be determined that an error was made by our fulfillment team or by our carrier, we can discuss options for resolution which may include; replacement, partial refund or full refund where applicable. We promise to handle your request promptly and courteously.
If you feel that your experience with Southside Market & Barbeque did not meet your expectations or live up to our guarantee, please notify us within 7 days of receiving your order and our team members will be happy to assist you. We want to find a resolution that works best for you!
To ensure the most knowledgeable and prompt service, please contact us Monday through Friday between 8am and 4pm CST by phone (512) 285-6830 or email us at Pitmaster@southsidemarket.com